policy Legal Document

Privacy Policy

Last updated: March 2026

At Twwinz.com, we prioritize your privacy and are committed to protecting your personal and digital data. This Privacy Policy outlines how we collect, use, and safeguard your information in connection with our AI Twin platform.

1. Information We Collect

We collect information necessary to provide and manage your digital twin, including:

  • Account information: Name, email address, and profile settings when you sign in with Google.
  • Creator-approved content & likeness data: Bio details, appearance schedules, FAQs, offers, uploaded photos, and optional voice samples you explicitly add to your dashboard.
  • Integration data: Contact and lead information synced with your connected GoHighLevel CRM or Shopify store.
  • Usage data: Fan questions and chat session logs used to display analytics and improve your twin's answers.

2. Built on Consent & Zero-Training Policy

Built on consent: you approve your voice, likeness and every piece of content your twin uses, and can pause or delete it anytime. We maintain a strict zero-training policy: we never use your private knowledge base, photos, or voice profile to train generalized foundation models or third-party AI systems.

3. How We Use Your Information

We use the collected information solely to:

  • Operate, maintain, and secure your digital twin widget and hosted page (twwinz.com/<slug>).
  • Process subscriptions, setup packages, and attributed merch sales.
  • Provide dedicated customer support and onboarding assistance.
  • Keep your private knowledge server-side so only accurate answers are returned to fans.

4. Data Sharing and Disclosure

We do not sell your personal data or fan leads. We share necessary operational data only with trusted infrastructure providers (such as Cloudflare, Google, OpenAI, and GoHighLevel) strictly to run your twin. We may also disclose data if required by law.

5. Data Security

We store uploaded photos in private object storage and serve them via signed URLs, keeping your private knowledge base server-side so only public profile fields are exposed on your hosted twin page.

6. Your Rights

You retain full ownership of your content, voice, and likeness. You may pause your twin or request full access, export, correction, or permanent deletion of your data at any time from your dashboard or by emailing us.

7. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy, please contact our team at hello@twwinz.com.